Admission/Wagon Ride Policies & Cancellation Policies:
Wagon Ride/Admission Policies: We are changing our wagon ride process this year. You will book a 2 hour window online. Once you arrive, you will check in at the Admission Counter. Since Admission to our farm grounds also includes the wagon ride this year, once you check in, if you desire to take the wagon ride, you will be assigned a wagon tour during the window you booked. We begin Wagon Rides on the hour. If you are late, you will be assigned the next available wagon ride. Plan to arrive at least 15-20 min ahead of 2 hr window block to allow time to check in, use restroom, or order drinks/treats for the wagon ride.
**PLEASE KNOW THAT WHEN YOU BOOK A TOUR DURING NON-PEAK SEASON, YOU UNDERSTAND THAT THE LAVENDER IS IN NON-PEAK SEASON, IT MAY NOT BE BLOOMING YET OR AFTER MID JULY, CHANCES ARE, THE LAVENDER IS BEING HARVESTED OR HARVESTED. IF YOUR MAIN OBJECTIVE IS TO SEE LAVENDER IN BLOOM, WE DON'T WANT YOU TO BE DISAPPOINTED, AS THIS IS THE NATURAL CYCLE OF FLOWER BLOOM TIME. WE FEEL OUR FARM HAS MANY THINGS TO OFFER, FROM OUR SHOPPING EXPERIENCES WITH ALL HANDCRAFTED LAVENDER PRODUCTS TO OUR 40 ACRE FARM THAT IS STILL BEAUTIFUL REGARDLESS, WE HAVE MANY LANDSCAPED AREAS THAT ARE SERENE AND PEACEFUL TO ENJOY. OUR 8 ACRE WILDFLOWER FIELD IS IN BLOOM THROUGHOUT OUR OPEN SEASON.***
When making your reservation on our online reservation website, AgReserve, please note that if you click on a date or time and nothing shows up, this means that tour is full, and your selected date/time is not available for the number in your group. Please select a different date/time.
Please Note: Once you register you will receive a confirmation email from AgReserve, NOT NEW LIFE LAVENDER, that will serve as your ticket. If you do not receive a confirmation email, please check your junk email as it can often times go into this email folder. If you do not receive an email from AgReserve, please reach out to us to confirm your reservation went through at info@newlifelavender.com.
*Please note that our bloom time varies between mid-June through July. This is also our busiest time of the year, so farm tours fill up 2 weeks in advance. Typically, we cannot accommodated walk ups for wagon rides during mid-June-July as we have limited amount of space on our wagon and we honor those who have made a reservation online first. If our farm rides are full, you will be placed on a Stand-By List for any cancellations if you walk
Ticket Policies/Weather Related Policies for Events and Admission/Wagon Rides
By purchasing tour tickets, you agree to our ticket policies stated below.
Ticket policies: *All tour ticket purchases are final.*
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Weather-Related Issues: We will do scheduled tours in light rain/drizzle, unless there was an earlier heavy rain which causes the trail to become too muddy. (In which case-the wagon could get stuck). In the event of severe inclement weather; we will work with you to reschedule your tour. We do not offer any refunds on tour tickets.
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If you are a no show, we do not offer refunds under any circumstances. Once purchased, your tour tickets are only good for the date/time and number of reservations you choose.
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If you need to add a reservation, you will need to fill out another reservation form online.
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If you change your mind for any reason on purchased tickets, we do not offer refunds for purchased tickets.
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If you need to reschedule your tour reservation, we will need 48 hours notice to reschedule/change a tour reservation, otherwise your desired time to reschedule may not be available, and so we can attempt to fill your reserved slot. Please remember, we are a small business, any cancellations you make affects not only us, but any other customers who wanted to take the wagon tours but couldn't because the reservations were being held for your time slot.
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If the notice is given after 48 hours, ABSOLUTELY NO REFUNDS will be given and no reschedule will be given.
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If you have scheduled a tour for a small group of people, and person(s) cannot make it the day of, we do not offer in store credit or refunds after 48 hours notice.
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SO, if you give us notice less than 48 hours notice for whatever reason, we do not change reservations or offer refunds or in store credit.
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Please note: If you ARRIVE LATE or are a NO SHOW for your tour time, we do NOT reschedule to a different date and time and we do NOT offer refunds.
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If you book reservations several times online, and do not give us 48 hours notice that you only need part of your reservations, we do not offer refunds.
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If for any reason, you book twice by accident, and we refund a transaction for any reason, only the amount minus Paypal transaction fees will be refunded, not the full amount. There are transaction fees online for every transaction, so any refunds will be given the amount, minus the transaction fees.
PLAN AHEAD OF TIME TO FIND US! This is your responsibility to come ahead of time and plan your route. We are 1/4 mi off Hwy 12, Exit 219, (South Blvd Exit, Cty W Exit). Make sure to go WEST off the exit!
We look forward to meeting you!